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Kategorier
Nyheter
- Good News, we now accept following secure Credit cards 4 Dec 2009
- shipment delay due to holiday and stock updating period. 24 Sep 2009
- 5% Off on all Summer Sunglasses sale. 27 Jul 2009
- Get 10% discount on all kids wear Use Coupon code "bimbo" 27 Jul 2009
- 5% rabatt på kvinners og menns klær 14 May 2009
Special Offer
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€51.98 -
€51.98 -
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Newest Products
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Return & Exchange
At shoestrainers, your satisfaction is what we strive for. We are fully confident you will be pleased with your product and the speed and quality of service. Our job does not end when you click buy. As a wholesaler as well as an individual vendor, it is our business to maintain long term relationships with clients. We are, therefore dedicated to following through with our service until full customer satisfaction is achieved. We understand that each client's needs are unique, so are ready to deal with any problems that arise.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Faulty items
In order to return your products, send an e-mail to shoestrainers@gmail.com explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your order.
You must contact us before returning any items in order to receive a refund or replacement. You must return the item new and unused condition within 3 days of receipt for refund, and with all tags attached. You must send you returned package via courier at your own expense to our warehouse and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (i.e. Refunded on your credit card) and may take up to 15 business days after receipt of the goods. Items purchased with a discount code may only be returned for exchange. Refunds will be issued within 15 days of receipt, and will be credited to your credit card or any form payment you used. We do not accept returns for items simply unwanted or no longer needed with no reason. Keep in mind, we are always here to help whatever happens. Just email us at shoestrainers@gmail.com we will attend to any matter and work together with you to resolve it. The customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. We will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees unless the product you received wrong or by mistake from us.
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Faulty items
In order to return your products, send an e-mail to shoestrainers@gmail.com explaining the reason you wish to return your order, we will reply promptly and instruct you where to return your order.
You must contact us before returning any items in order to receive a refund or replacement. You must return the item new and unused condition within 3 days of receipt for refund, and with all tags attached. You must send you returned package via courier at your own expense to our warehouse and provide us with a tracking number in order for a replacement/refund to be issued. In such cases, we will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees. Refund will be made in the same form in which payment was received (i.e. Refunded on your credit card) and may take up to 15 business days after receipt of the goods. Items purchased with a discount code may only be returned for exchange. Refunds will be issued within 15 days of receipt, and will be credited to your credit card or any form payment you used. We do not accept returns for items simply unwanted or no longer needed with no reason. Keep in mind, we are always here to help whatever happens. Just email us at shoestrainers@gmail.com we will attend to any matter and work together with you to resolve it. The customer is responsible for return shipping fees. We provide free shipping to you and do not charge a restocking fee. We will lose the initial cost of shipping to you, and so, unfortunately, can not offer to pay the return fees unless the product you received wrong or by mistake from us.
